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Getting help

Email support@example.com. A real person answers.

What to include

Sending these first turns a three-email exchange into one:

  • The email address you paid with, or your order number.
  • Your MetaTrader account number — never your password.
  • Which product, and which broker you are on.
  • A screenshot of the whole MetaTrader window, not a crop. The parts you think are irrelevant are usually the ones that tell us what is wrong.
  • If the panel did not appear: the Experts and Journal tabs at the bottom of MetaTrader.

Common things first

The tool will not load on my chart

Check that algorithmic trading is enabled in MetaTrader, and that you dragged it onto a chart of the right symbol. If it loaded but shows an error banner, send us a screenshot of that banner — it tells us exactly what failed.

It says the account is wrong

Your copy is compiled for one account number. If you have opened a new account or switched broker, enter the new number on your order page and we rebuild it.

I lost my order link

Email us from the address you paid with and we will resend it.

I want a refund

We do not refund after delivery, because your copy is compiled and sent and a file cannot be recalled. That is stated on every product page before you buy. If something is genuinely broken, we will fix it.